Our Tariff of Charges
Document last updated: September 2023
Please see our full list of charges for Norton Home Loans.
Norton Home Loans Tariff of Charges
We're here to help
If you’re finding it difficult to make your payments and think you might miss a payment, we will try our best to help.
Missing a mortgage payment can affect your credit rating, and your financial options in the future, so it's really important to take action.
On this page, you'll find useful information which can help us find the best solution for your needs, quickly.
When you contact us on the number below we'll discuss your concerns, and how we could support you.
- Just talking to us will not affect your credit file. And we're confident you'll feel better for doing so.
- We could arrange a new payment plan with you, to make your mortgage more manageable.
- Change the way you make your payments, or the date you make them on.
- In some cases allow you to pay your mortgage back over a longer period, which would reduce your monthly repayment.
If you'd like to find out if you're eligible for any of these options, please contact us. Doing so won't affect your credit rating.
Call us free on 01709 321655
Lines are open: Monday to Thursday 9:00 to 18.00
Friday 9.00 – 17.30
Email us on: customer.support@nortonhomeloans.co.uk
If we can make one of these arrangements with you, we’ll explain how it would work and give you time to consider it. If we cannot offer you any of these options, we will of course tell you why.
We will treat you with dignity and respect and listen to your individual circumstances and needs and we’ll do everything we can to find a solution to make your mortgage more manageable and enable you to remain in your home.
“I can’t make my monthly payment, what can I do?”
Don't panic, we understand that sometimes things come up that can make it difficult to make your monthly payment and we’re here to help you find a solution that works for you.
If you think that you’ll be unable to make your monthly payment, please don’t ignore it and call our team on 01709 321655 where one of our advisors will listen to your situation and work with you to find a suitable solution.
“The cost-of-living crisis has really had an impact on my finances, can you help?”
We know that the current cost-of-living crisis and rising inflation has affected many people, and we understand that it may have caused some concerns about making your monthly mortgage payments. Remember, we're here to support you.
Please don't hesitate to reach out to us at 01709 321655 if you need assistance. Our team of friendly advisors are available to help you Monday to Friday, between 9am-5:30pm.
“Can you recommend anyone I can speak to about my money worries?”
Free, independent advice is available from the following organisations:
National Debtline: 0808 808 4000
Citizens Advice Bureau (CAB): 03444 111 444 (England) or 03444 77 20 20 (Wales)
Step Change Debt Charity: 0800 138 1111
MoneyHelper: 0800 138 7777
Money Advice in Scotland: 0141 572 0237
Civil Legal Advice: 0345 345 4345
Shelter Housing Advice: 0808 800 444